Privacy policy

ScoopMe Wax Melts values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.

1. Information We Collect

We may collect the following personal information when you interact with our website or place an order:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Order Information: Details of your order and payment method (note: we never store full card details).
• Technical Data: IP address, browser type, and cookies for site functionality and performance.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your order or customer support inquiries.
• (Optional) Send you marketing updates or newsletters if you have opted in.
• Improve our website and customer experience.

3. Sharing Your Information

We only share your personal information when necessary, including with:

• PayPal – to securely process your payments.
• Delivery Services (e.g., Royal Mail or courier companies) – to deliver your order.

We do not sell, trade, or rent your personal information to anyone.

4. Cookies and Tracking

Our website may use cookies to:

• Ensure the website functions properly.
• Improve your browsing and shopping experience.

You can disable cookies in your browser settings, but this may affect site functionality.

5. Data Retention

We will retain your personal data only for as long as needed to fulfil your order, comply with legal obligations, or handle disputes.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request corrections to your information.
• Request the deletion of your personal data (unless we need to keep it for legal reasons).
• Withdraw consent for marketing emails at any time.

To exercise your rights, contact us at scoopmewaxmelts@gmail.com.

7. Security

We take reasonable steps to protect your personal information. However, no online system is completely secure, so we cannot guarantee 100% security of data transmitted online.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised effective date.

9. Contact Us

ScoopMe Wax Melts
Email: scoopmewaxmelts@gmail.com